Global Service Delivery Automation Market Growth, Share, Size, Trends and Forecast (2025 - 2031)

By Type;

IT Process Automation and Business Process Automation

By Organization Size;

Large Enterprises and SMES

By Vertical;

BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Healthcare & Pharmaceuticals, Manufacturing & Logistics, and Others

By Geography;

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America - Report Timeline (2021 - 2031)
Report ID: Rn979928963 Published Date: June, 2025 Updated Date: July, 2025

Service Delivery Automation Market Overview

Service Delivery Automation Market (USD Million)

Service Delivery Automation Market was valued at USD 13,371.52 million in the year 2024. The size of this market is expected to increase to USD 76,937.10 million by the year 2031, while growing at a Compounded Annual Growth Rate (CAGR) of 28.4%.


Global Service Delivery Automation Market Growth, Share, Size, Trends and Forecast

*Market size in USD million

CAGR 28.4 %


Study Period2025 - 2031
Base Year2024
CAGR (%)28.4 %
Market Size (2024)USD 13,371.52 Million
Market Size (2031)USD 76,937.10 Million
Market ConcentrationLow
Report Pages304
13,371.52
2024
76,937.10
2031

Major Players

  • IBM
  • Uipath SRL
  • Ipsoft
  • Blue Prism
  • Xerox Corporation
  • Nice Systems Ltd
  • Celaton Limited
  • Openspan Inc
  • Automation Anywhere Inc
  • Arago Us, Inc
  • Genfour Ltd
  • Exilant Technologies Private Limited
  • Softomotive Solutions Ltd. (Winautomation)
  • Sutherland Global Services

Market Concentration

Consolidated - Market dominated by 1 - 5 major players

Global Service Delivery Automation Market

Fragmented - Highly competitive market without dominant players


The Service Delivery Automation Market is gaining traction as enterprises seek ways to maximize efficiency and cut operational costs. Around 62% of companies have turned to automation to handle high-volume repetitive tasks, improving agility and reducing manual bottlenecks in service management.

AI and Cognitive Automation Transforming Delivery Models
Close to 54% of SDA adopters are incorporating AI-powered solutions to enable smarter workflows. These cognitive systems enhance automation with contextual analysis and self-learning capabilities, elevating service responsiveness and accuracy across enterprise operations.

Quality of Service Becomes a Strategic Focus
Nearly 59% of businesses are implementing SDA to enhance service reliability and customer experience. Automating support functions and internal operations allows organizations to reduce downtime, ensure precision, and offer seamless service delivery.

Automation as a Cost-Saving Lever
With over 65% of firms citing cost reduction as a primary advantage, SDA is increasingly seen as a strategic tool for optimizing resources. Automating workflows like compliance tracking, data input, and incident resolution directly translates into improved financial outcomes.

  1. Introduction
    1. Research Objectives and Assumptions
    2. Research Methodology
    3. Abbreviations
  2. Market Definition & Study Scope
  3. Executive Summary
    1. Market Snapshot, By Type
    2. Market Snapshot, By Organization Size
    3. Market Snapshot, By Vertical
    4. Market Snapshot, By Region
  4. Service Delivery Automation Market Dynamics
    1. Drivers, Restraints and Opportunities
      1. Drivers
        1. Improved Productivity and Efficiency
        2. Rising Labor Costs
      2. Restraints
        1. High Initial Investment Costs
        2. Security Concerns
      3. Opportunities
        1. Expansion into New Industry Verticals
        2. Rise of Cognitive Automation
    2. PEST Analysis
      1. Political Analysis
      2. Economic Analysis
      3. Social Analysis
      4. Technological Analysis
    3. Porter's Analysis
      1. Bargaining Power of Suppliers
      2. Bargaining Power of Buyers
      3. Threat of Substitutes
      4. Threat of New Entrants
      5. Competitive Rivalry

  5. Market Segmentation
    1. Service Delivery Automation Market, By Type, 2021 - 2031 (USD Million)
      1. IT Process Automation
      2. Business Process Automation
    2. Service Delivery Automation Market, By Organization Size, 2021 - 2031 (USD Million)
      1. Large Enterprises
      2. SMES
    3. Service Delivery Automation Market, By Vertical, 2021 - 2031 (USD Million)
      1. BFSI
      2. IT, Telecommunication & Media
      3. Travel, Hospitality & Transportation
      4. Retail & Consumer Goods
      5. Healthcare & Pharmaceuticals
      6. Manufacturing & Logistics
      7. Others
    4. Service Delivery Automation Market, By Geography, 2021 - 2031 (USD Million)
      1. North America
        1. United States
        2. Canada
      2. Europe
        1. Germany
        2. United Kingdom
        3. France
        4. Italy
        5. Spain
        6. Nordic
        7. Benelux
        8. Rest of Europe
      3. Asia Pacific
        1. Japan
        2. China
        3. India
        4. Australia & New Zealand
        5. South Korea
        6. ASEAN (Association of South East Asian Countries)
        7. Rest of Asia Pacific
      4. Middle East & Africa
        1. GCC
        2. Israel
        3. South Africa
        4. Rest of Middle East & Africa
      5. Latin America
        1. Brazil
        2. Mexico
        3. Argentina
        4. Rest of Latin America
  6. Competitive Landscape
    1. Company Profiles
      1. IBM
      2. Uipath SRL
      3. Ipsoft
      4. Blue Prism
      5. Xerox Corporation
      6. Nice Systems Ltd
      7. Celaton Limited
      8. Openspan Inc.
      9. Automation Anywhere Inc
      10. Arago Us, Inc
      11. Genfour Ltd
      12. Exilant Technologies Private Limited
      13. Softomotive Solutions Ltd. (Winautomation)
      14. Sutherland Global Services
  7. Analyst Views
  8. Future Outlook of the Market