Global Service Delivery Automation Market Growth, Share, Size, Trends and Forecast (2025 - 2031)

By Type;

IT Process Automation and Business Process Automation.

By Organization Size;

Large Enterprises and SMES.

By Vertical;

BFSI, IT, Telecommunication & Media, Travel, Hospitality & Transportation, Retail & Consumer Goods, Healthcare & Pharmaceuticals, Manufacturing & Logistics, and Others.

By Geography;

North America, Europe, Asia Pacific, Middle East and Africa and Latin America - Report Timeline (2021 - 2031).
Report ID: Rn979928963 Published Date: January, 2025 Updated Date: February, 2025

Introduction

Global Service Delivery Automation Market (USD Million), 2021 - 2031

In the year 2024, the Global Service Delivery Automation Market was valued at USD 13,371.52 million. The size of this market is expected to increase to USD 76,937.10 million by the year 2031, while growing at a Compounded Annual Growth Rate (CAGR) of 28.4%.

The global Service Delivery Automation (SDA) market is rapidly evolving as organizations seek to optimize their service delivery processes and enhance operational efficiency. Service delivery automation refers to the use of advanced technologies, such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and cloud computing, to automate routine tasks and workflows within the service delivery chain. This automation helps organizations streamline processes, reduce human error, improve consistency, and accelerate service delivery, thereby enabling businesses to achieve faster response times and enhanced customer satisfaction. The growing demand for digital transformation across industries and the need to adapt to an increasingly complex and dynamic business environment are key factors driving the adoption of SDA solutions globally.

As businesses strive for cost-efficiency and agility, the benefits of service delivery automation have become increasingly evident. By automating repetitive and manual tasks, SDA not only reduces operational costs but also frees up valuable human resources for more strategic and creative functions. In industries such as IT, telecommunications, healthcare, and finance, service delivery automation has become essential to meet the rising demands for faster, more personalized services. Furthermore, as organizations scale their operations, automating service delivery processes ensures that they can handle growing volumes of requests, manage high customer expectations, and maintain high service quality, all while optimizing resource utilization.

The global SDA market is expected to continue its upward trajectory due to several key trends, including the increasing reliance on cloud-based solutions, the rise of AI-driven automation, and the shift toward more agile and customer-centric business models. The adoption of cloud technologies has made it easier for businesses to deploy SDA tools, which are often delivered as Software-as-a-Service (SaaS), providing organizations with flexible and scalable automation solutions. Additionally, with the rise of AI and ML, service delivery automation is becoming more intelligent, with the ability to predict and proactively address service issues before they occur. As a result, organizations are increasingly leveraging SDA to drive innovation, improve operational efficiency, and deliver superior customer experiences, making it a cornerstone of modern business strategies. The continued growth of digital technologies, coupled with a demand for seamless, faster, and cost-effective service delivery, will continue to shape the future of the global Service Delivery Automation market.

  1. Introduction
    1. Research Objectives and Assumptions
    2. Research Methodology
    3. Abbreviations
  2. Market Definition & Study Scope
  3. Executive Summary
    1. Market Snapshot, By Type
    2. Market Snapshot, By Organization Size
    3. Market Snapshot, By Vertical
    4. Market Snapshot, By Region
  4. Global Service Delivery Automation Market Dynamics
    1. Drivers, Restraints and Opportunities
      1. Drivers
        1. Improved Productivity and Efficiency
        2. Rising Labor Costs
      2. Restraints
        1. High Initial Investment Costs
        2. Security Concerns
      3. Opportunities
        1. Expansion into New Industry Verticals
        2. Rise of Cognitive Automation
    2. PEST Analysis
      1. Political Analysis
      2. Economic Analysis
      3. Social Analysis
      4. Technological Analysis
    3. Porter's Analysis
      1. Bargaining Power of Suppliers
      2. Bargaining Power of Buyers
      3. Threat of Substitutes
      4. Threat of New Entrants
      5. Competitive Rivalry

  5. Market Segmentation
    1. Global Service Delivery Automation Market, By Type, 2021 - 2031 (USD Million)
      1. IT Process Automation
      2. Business Process Automation
    2. Global Service Delivery Automation Market, By Organization Size, 2021 - 2031 (USD Million)
      1. Large Enterprises
      2. SMES
    3. Global Service Delivery Automation Market, By Vertical, 2021 - 2031 (USD Million)
      1. BFSI
      2. IT, Telecommunication & Media
      3. Travel, Hospitality & Transportation
      4. Retail & Consumer Goods
      5. Healthcare & Pharmaceuticals
      6. Manufacturing & Logistics
      7. Others
    4. Global Service Delivery Automation Market, By Geography, 2021 - 2031 (USD Million)
      1. North America
        1. United States
        2. Canada
      2. Europe
        1. Germany
        2. United Kingdom
        3. France
        4. Italy
        5. Spain
        6. Nordic
        7. Benelux
        8. Rest of Europe
      3. Asia Pacific
        1. Japan
        2. China
        3. India
        4. Australia & New Zealand
        5. South Korea
        6. ASEAN (Association of South East Asian Countries)
        7. Rest of Asia Pacific
      4. Middle East & Africa
        1. GCC
        2. Israel
        3. South Africa
        4. Rest of Middle East & Africa
      5. Latin America
        1. Brazil
        2. Mexico
        3. Argentina
        4. Rest of Latin America
  6. Competitive Landscape
    1. Company Profiles
      1. IBM
      2. Uipath SRL
      3. Ipsoft
      4. Blue Prism
      5. Xerox Corporation
      6. Nice Systems Ltd
      7. Celaton Limited
      8. Openspan Inc.
      9. Automation Anywhere Inc
      10. Arago Us, Inc
      11. Genfour Ltd
      12. Exilant Technologies Private Limited
      13. Softomotive Solutions Ltd. (Winautomation)
      14. Sutherland Global Services
  7. Analyst Views
  8. Future Outlook of the Market