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Add to CartNext Generation Operational Support Systems (OSS) And Business Support Systems (BSS) Market
By Architecture;
Revenue Management, Network Management Systems, Service Assurance, Account Management, Customer Management, and Service FulfillmentBy Network;
Cable & Satellite, Mobile Virtual Network Enabler (MVNE), Mobile, and Fixed & WirelessBy Geography;
North America, Europe, Asia Pacific, Middle East & Africa, and Latin America - Report Timeline (2021 - 2031)Next Generation OSS and BSS Market
Next Generation OSS and BSS Market (USD Million)
Next Generation OSS and BSS Market was valued at USD 50,193.90 million in the year 2024. The size of this market is expected to increase to USD 78,514.77 million by the year 2031, while growing at a Compounded Annual Growth Rate (CAGR) of 6.6%.
Next Generation Operational Support Systems (OSS) And Business Support Systems (BSS) Market
*Market size in USD million
CAGR 6.6 %
| Study Period | 2025 - 2031 |
|---|---|
| Base Year | 2024 |
| CAGR (%) | 6.6 % |
| Market Size (2024) | USD 50,193.90 Million |
| Market Size (2031) | USD 78,514.77 Million |
| Market Concentration | Medium |
| Report Pages | 386 |
Major Players
- Amdocs, Inc.
- Capgemini SE
- CSG System International, Inc.
- Hewlett Packard Enterprise Co. (HPE)
Market Concentration
Consolidated - Market dominated by 1 - 5 major players
Next Generation Operational Support Systems (OSS) And Business Support Systems (BSS) Market
Fragmented - Highly competitive market without dominant players
The Next Generation OSS and BSS Market is advancing quickly as telecom networks become more complex and demand for instant operational visibility rises. Over 62% of telecom providers are turning to next-gen systems to support faster and more adaptive network operations. This trend is especially prominent as service delivery shifts toward 5G and distributed network models.
Adoption of Cloud-Native Platforms Increases
Modern OSS and BSS platforms are increasingly cloud-native, with more than 54% of enterprises migrating to cloud environments to boost scalability and flexibility. These architectures reduce operational costs and enable telecom providers to support evolving services with greater efficiency and responsiveness.
AI and Automation Fuel Operational Efficiency
More than 49% of telecom companies are embedding AI and automation into OSS and BSS to improve decision-making and eliminate repetitive tasks. These technologies help automate network operations, enhance predictive maintenance, and deliver faster customer service—shaping a more intelligent telecom infrastructure.
Customer-Centric Models Drive BSS Modernization
Enhancing customer experience is a major priority, with over 58% of businesses deploying digital-first BSS tools for personalized support and real-time interactions. Capabilities such as proactive service alerts, real-time billing, and dynamic product offerings are redefining user engagement strategies.
Next Generation OSS and BSS Market Recent Developments
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In November 2023, the market continued to evolve with the deployment of cloud-native OSS/BSS platforms, optimizing telecom operations and accelerating the rollout of next-gen services such as 5G and edge computing.
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In April 2021, the next-generation OSS and BSS market grew as telecom providers sought solutions that offered greater agility, automation, and scalability, enabling them to deliver 5G and IoT services effectively.
Next Generation OSS and BSS Market Segment Analysis
In this report, the Next Generation OSS and BSS Market has been segmented by Architecture, Network, and Geography
Next Generation OSS and BSS Market, Segmentation by Architecture
The Next Generation OSS and BSS Market has been segmented by Architecture into Revenue Management, Network Management Systems, Service Assurance, Account Management, Customer Management, and Service Fulfillment.
Revenue Management
The revenue management segment plays a pivotal role in ensuring accurate billing and revenue optimization for telecom operators. With growing demand for digital monetization and real-time charging, this area is expanding across both mature and emerging markets. It is critical for operators launching 5G and hybrid service models. Automation and analytics improve accuracy and reduce revenue leakage.
Network Management Systems
Network management systems are vital for service continuity across diverse environments. Growth is driven by adoption of SDN/NFV architectures and real-time fault detection. Telecoms invest in AI-driven monitoring to ensure uptime and manage dynamic traffic. These systems enable scalable performance management and predictive maintenance.
Service Assurance
Service assurance allows CSPs to maintain high quality of service (QoS) by detecting faults proactively. It grows as customer expectations and regulatory standards increase. Operators use machine learning and automation for better incident resolution. Cloud-native assurance platforms are becoming standard in modern telecom ecosystems.
Account Management
Account management focuses on managing subscriber profiles, billing preferences, and service personalization. As telecoms shift to customer-centric strategies, this function gains importance. Integration with CRM platforms enables better insights and targeted offers. It directly impacts ARPU and retention rates.
Customer Management
Customer management covers onboarding, support, and lifecycle operations for telecom subscribers. Demand is rising for omnichannel experiences and self-service capabilities. Use of chatbots, automation, and integrated systems reduces service delays. This enhances customer satisfaction and lowers support costs.
Service Fulfillment
Service fulfillment ensures fast and accurate order management, provisioning, and service activation. The rise of bundled services and IoT offerings drives automation in fulfillment. Tools like zero-touch provisioning and cloud orchestration are replacing legacy systems. Efficient fulfillment boosts revenue realization and customer experience.
Next Generation OSS and BSS Market, Segmentation by Network
The Next Generation OSS and BSS Market has been segmented by Network into Cable & Satellite, Mobile Virtual Network Enabler (MVNE), Mobile, and Fixed & Wireless.
Cable & Satellite
The cable & satellite segment is adapting legacy systems to support digital TV and hybrid content delivery. OSS/BSS platforms help manage billing, content rights, and customer services effectively. Demand for UHD streaming and personalized viewing drives modernization. This segment continues to evolve with the shift to IPTV infrastructure.
Mobile Virtual Network Enabler (MVNE)
MVNEs need scalable OSS/BSS to support diverse MVNOs. Growth in Asia and Europe drives demand for SaaS-based and white-label platforms. These systems offer fast provisioning, real-time insights, and flexible partner management. The model is cost-efficient and supports rapid service rollouts.
Mobile
The mobile segment has the largest market share, driven by 4G/5G expansion and data services. Telecoms need robust OSS/BSS to handle large subscriber volumes and complex billing scenarios. Capabilities like real-time charging and network slicing are crucial. Focus remains on user experience and automation.
Fixed & Wireless
Fixed and wireless networks are converging, requiring unified OSS/BSS for integrated service delivery. Operators are bundling voice, data, and IPTV through these systems. Support for remote diagnostics, SLA monitoring, and subscription management is essential. Growth is driven by demand for bundled plans and better network visibility.
Next Generation OSS and BSS Market, Segmentation by Geography
In this report, the Next Generation OSS and BSS Market has been segmented by Geography into North America, Europe, Asia Pacific, Middle East & Africa, and Latin America.
Regions and Countries Analyzed in this Report
Next Generation OSS and BSS Market Share (%), by Geographical Region
North America
North America leads the market with 34% share, driven by 5G investments, cloud-native platforms, and strong enterprise demand. The U.S. focuses on AI-based OSS and analytics to improve network performance. Digital transformation strategies in telecom enhance growth across this region.
Europe
Europe holds about 26% of the market share, with strong contributions from Germany, France, and the U.K.. The focus is on regulatory compliance, multi-play services, and modular OSS/BSS. Digital infrastructure upgrades and open standards drive competitive innovation.
Asia Pacific
Asia Pacific commands 22% of the market, backed by growing telecom infrastructure in India, China, and ASEAN countries. High mobile penetration and low-cost data services demand scalable OSS/BSS tools. Localized and cost-optimized solutions are key to adoption in emerging economies.
Middle East and Africa
The Middle East and Africa region holds around 10% share, with rising demand for cloud connectivity and smart city infrastructure. Investments in SaaS-based platforms and hybrid OSS models improve agility. Operators seek low-latency operations and centralized network control.
Latin America
Latin America accounts for nearly 8% of the market, led by growth in Brazil and Mexico. Telecoms are upgrading to next-gen billing and customer care solutions. Focus remains on reducing churn, increasing ARPU, and enabling digital self-service tools for users.
Market Trends
This report provides an in depth analysis of various factors that impact the dynamics of Global Next Generation OSS and BSS Market. These factors include; Market Drivers, Restraints and Opportunities.
Drivers:
- Digital Transformation
- 5G Adoption
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IoT Expansion - The proliferation of IoT devices across various industries, including manufacturing, healthcare, transportation, and smart cities, has generated vast amounts of data that require efficient management and processing. Next-generation OSS and BSS solutions play a crucial role in supporting IoT deployments by enabling seamless integration, management, and monetization of IoT services.
IoT expansion is driving the demand for advanced OSS and BSS capabilities that can handle the unique challenges posed by IoT networks, such as scalability, diverse device management, and real-time data analytics. These solutions provide operators with the tools to manage IoT device connectivity, monitor performance metrics, and ensure secure data transmission across complex networks. By leveraging machine learning algorithms and predictive analytics, next-generation OSS and BSS solutions can anticipate IoT network demands, optimize resource allocation, and preemptively address potential issues to maintain service reliability.
IoT devices generate continuous streams of data that require efficient processing and analysis to derive actionable insights. Next-generation OSS and BSS solutions offer advanced data analytics capabilities that enable operators to extract valuable intelligence from IoT data, improving operational efficiency, optimizing service delivery, and supporting innovative business models. This capability is crucial in enabling IoT-driven applications such as predictive maintenance, remote monitoring, and personalized customer experiences.
Restraints:
- High Implementation Costs
- Integration Complexity
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Legacy Systems - Many telecom operators still rely on outdated OSS and BSS infrastructures that were initially designed for traditional services and are ill-equipped to handle the complexities of modern telecommunications networks. These legacy systems often lack the flexibility, scalability, and integration capabilities needed to support emerging technologies such as 5G, IoT, and cloud computing.
The challenges posed by legacy systems include high maintenance costs, limited agility in launching new services, and difficulty in integrating with newer technologies and third-party applications. Operators find themselves constrained by rigid architectures that require extensive manual intervention for routine tasks, leading to inefficiencies and slower time-to-market for new services. Moreover, the complexity of maintaining and upgrading legacy systems can divert resources and attention away from strategic initiatives aimed at enhancing customer experience and driving revenue growth.
As telecom operators strive to meet the increasing demands for bandwidth, speed, and reliability, the limitations of legacy OSS and BSS systems become more pronounced. These systems often lack real-time analytics capabilities and proactive management features, which are essential for optimizing network performance, detecting issues promptly, and ensuring consistent service quality. This inability to adapt quickly to changing market dynamics and customer expectations can hinder operators' competitiveness and hinder their ability to innovate.
Addressing the challenge of legacy systems requires a phased approach involving modernization strategies such as virtualization, cloud migration, and adoption of modular, scalable OSS and BSS solutions. By gradually replacing legacy systems with next-generation architectures, operators can improve operational efficiency, reduce costs, and enhance their ability to deliver innovative services that meet the evolving needs of customers.
Opportunities:
- AI and ML Integration
- Cloud-Based Solutions
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Service Innovation - Service innovation within the OSS and BSS market encompasses various aspects, including the introduction of new digital services, enhanced customer self-service capabilities, and the integration of emerging technologies such as artificial intelligence (AI) and machine learning (ML). These technologies enable telecom operators to analyze customer behavior, predict service preferences, and offer tailored service bundles that resonate with individual customer needs.
Next-generation OSS and BSS solutions facilitate the implementation of advanced service delivery models such as software-defined networking (SDN) and network function virtualization (NFV). These models enable operators to dynamically allocate network resources, optimize bandwidth usage, and deliver new services with greater agility and efficiency. They also support the deployment of innovative services like edge computing, IoT connectivity, and real-time analytics, expanding revenue opportunities and enhancing customer satisfaction.
Service innovation in OSS and BSS extends beyond technical capabilities to include operational efficiencies and business model innovations. Operators can streamline internal processes, reduce time-to-market for new services, and enhance collaboration with ecosystem partners through integrated OSS and BSS platforms. This agility allows operators to seize market opportunities swiftly, respond to competitive pressures effectively, and differentiate themselves based on service quality and innovation.
Competitive Landscape Analysis
Key players in Global Next Generation OSS and BSS Market include:
- Amdocs, Inc.
- Capgemini SE
- CSG System International, Inc.
- Hewlett Packard Enterprise Co. (HPE)
In this report, the profile of each market player provides following information:
- Company Overview and Product Portfolio
- Key Developments
- Financial Overview
- Strategies
- Company SWOT Analysis
- Introduction
- Research Objectives and Assumptions
- Research Methodology
- Abbreviations
- Market Definition & Study Scope
- Executive Summary
- Market Snapshot, By Architecture
- Market Snapshot, By Network
- Market Snapshot, By Region
- Next Generation OSS and BSS Market Dynamics
- Drivers, Restraints and Opportunities
- Drivers
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Digital Transformation
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5G Adoption
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IoT Expansion
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- Restraints
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High Implementation Costs
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Integration Complexity
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Legacy Systems
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- Opportunities
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AI and ML Integration
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Cloud-Based Solutions
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Service Innovation
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- Drivers
- PEST Analysis
- Political Analysis
- Economic Analysis
- Social Analysis
- Technological Analysis
- Porter's Analysis
- Bargaining Power of Suppliers
- Bargaining Power of Buyers
- Threat of Substitutes
- Threat of New Entrants
- Competitive Rivalry
- Drivers, Restraints and Opportunities
- Market Segmentation
- Next Generation OSS and BSS Market, By Architecture, 2021 - 2031 (USD Million)
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Revenue Management
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Network Management Systems
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Service Assurance
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Account Management
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Customer Management
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Service Fulfillment
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- Next Generation OSS and BSS Market, By Network, 2021 - 2031 (USD Million)
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Cable & Satellite
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Mobile Virtual Network Enabler (MVNE)
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Mobile
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Fixed & Wireless
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- Next Generation OSS and BSS Market, By Geography, 2021 - 2031 (USD Million)
- North America
- United States
- Canada
- Europe
- Germany
- United Kingdom
- France
- Italy
- Spain
- Nordic
- Benelux
- Rest of Europe
- Asia Pacific
- Japan
- China
- India
- Australia & New Zealand
- South Korea
- ASEAN (Association of South East Asian Countries)
- Rest of Asia Pacific
- Middle East & Africa
- GCC
- Israel
- South Africa
- Rest of Middle East & Africa
- Latin America
- Brazil
- Mexico
- Argentina
- Rest of Latin America
- North America
- Next Generation OSS and BSS Market, By Architecture, 2021 - 2031 (USD Million)
- Competitive Landscape
- Company Profiles
- Amdocs, Inc.
- Capgemini SE
- CSG System International, Inc.
- Hewlett Packard Enterprise Co. (HPE)
- Company Profiles
- Analyst Views
- Future Outlook of the Market