Global Hardware Support Services Market Growth, Share, Size, Trends and Forecast (2025 - 2031)

By Type;

Computer & Peripherals Support Services, Storage & Servers Support Services, Networking Support Services, and Others

By Mode;

Online and Offline

By Warranty Type;

In Warranty and Out of Warranty

By Geography;

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America - Report Timeline (2021 - 2031)
Report ID: Rn320926046 Published Date: May, 2025 Updated Date: July, 2025

Hardware Support Services Market Overview

Hardware Support Services Market (USD Million)

Hardware Support Services Market was valued at USD 1,338,407.33 million in the year 2024. The size of this market is expected to increase to USD 3,267,658.24 million by the year 2031, while growing at a Compounded Annual Growth Rate (CAGR) of 13.6%.


Global Hardware Support Services Market Growth, Share, Size, Trends and Forecast

*Market size in USD million

CAGR 13.6 %


Study Period2025 - 2031
Base Year2024
CAGR (%)13.6 %
Market Size (2024)USD 1,338,407.33 Million
Market Size (2031)USD 3,267,658.24 Million
Market ConcentrationLow
Report Pages312
1,338,407.33
2024
3,267,658.24
2031

Major Players

  • IBM Corporation
  • Hewlett Packard Enterprise (HPE)
  • Dell Technologies
  • Cisco Systems, Inc.
  • Lenovo Group Limited
  • Fujitsu Limited
  • Oracle Corporation
  • NetApp, Inc.
  • EMC Corporation (now part of Dell Technologies)
  • Hitachi Vantara
  • NEC Corporation
  • HCL Technologies
  • Tata Consultancy Services (TCS)
  • Wipro Limited
  • Accenture plc
  • Capgemini SE
  • Atos SE
  • Infosys Limited
  • NTT Data Corporation
  • Tech Mahindra Limited

Market Concentration

Consolidated - Market dominated by 1 - 5 major players

Global Hardware Support Services Market

Fragmented - Highly competitive market without dominant players


The Hardware Support Services Market is expanding rapidly as industries continue to embrace digital transformation. Nearly 63% of companies have scaled up hardware investments to strengthen their IT ecosystems. This growing dependence on intricate hardware systems is boosting the demand for specialized support services that ensure smooth and continuous business functions.

Complex Infrastructures Drive Service Needs
With approximately 58% of organizations deploying sophisticated hardware like IoT devices, advanced servers, and high-capacity computing platforms, managing these complex infrastructures has become increasingly challenging. As a result, businesses are seeking comprehensive support services offering proactive maintenance, quick diagnostics, and regular system upgrades to keep hardware systems efficient and durable.

Focus on Cost Efficiency
Around 47% of enterprises are actively pursuing cost-efficient hardware support options to reduce operational costs while maintaining system reliability. By outsourcing these services, companies can tap into expert support without the high overhead of maintaining internal technical teams, leading to improved financial and operational efficiency.

Emerging Technologies Reshape Service Delivery
The integration of remote diagnostics, AI-powered predictive maintenance, and automated issue resolution is reshaping the hardware support services sector. Approximately 52% of service providers are adopting these innovations to minimize system downtime, enhance response times, and prevent hardware failures proactively.

  1. Introduction
    1. Research Objectives and Assumptions
    2. Research Methodology
    3. Abbreviations
  2. Market Definition & Study Scope
  3. Executive Summary
    1. Market Snapshot, By Type
    2. Market Snapshot, By Mode
    3. Market Snapshot, By Warranty Type
    4. Market Snapshot, By Region
  4. Hardware Support Services Market Dynamics
    1. Drivers, Restraints and Opportunities
      1. Drivers
        1. Cloud Computing

        2. Digital Transformation

        3. Data Storage Growth

        4. Server Infrastructure

      2. Restraints
        1. Cost Constraints

        2. Budget Limitations

        3. Pricing Pressures

        4. Skills Shortages

      3. Opportunities
        1. Managed Services

        2. Predictive Maintenance

        3. Remote Monitoring

        4. Proactive Support

    2. PEST Analysis
      1. Political Analysis
      2. Economic Analysis
      3. Social Analysis
      4. Technological Analysis
    3. Porter's Analysis
      1. Bargaining Power of Suppliers
      2. Bargaining Power of Buyers
      3. Threat of Substitutes
      4. Threat of New Entrants
      5. Competitive Rivalry
  5. Market Segmentation
    1. Hardware Support Services Market, By Type, 2021 - 2031 (USD Million)
      1. Computer & Peripherals Support Services
      2. Storage & Servers Support Services
      3. Networking Support Services
      4. Others
    2. Hardware Support Services Market, By Mode, 2021 - 2031 (USD Million)
      1. Online
      2. Offline
    3. Hardware Support Services Market, By Warranty Type, 2021 - 2031 (USD Million)
      1. In Warranty
      2. Out of Warranty
    4. Hardware Support Services Market, By Geography, 2021 - 2031 (USD Million)
      1. North America
        1. United States
        2. Canada
      2. Europe
        1. Germany
        2. United Kingdom
        3. France
        4. Italy
        5. Spain
        6. Nordic
        7. Benelux
        8. Rest of Europe
      3. Asia Pacific
        1. Japan
        2. China
        3. India
        4. Australia & New Zealand
        5. South Korea
        6. ASEAN (Association of South East Asian Countries)
        7. Rest of Asia Pacific
      4. Middle East & Africa
        1. GCC
        2. Israel
        3. South Africa
        4. Rest of Middle East & Africa
      5. Latin America
        1. Brazil
        2. Mexico
        3. Argentina
        4. Rest of Latin America
  6. Competitive Landscape
    1. Company Profiles
      1. IBM Corporation
      2. Hewlett Packard Enterprise (HPE)
      3. Dell Technologies
      4. Cisco Systems, Inc.
      5. Lenovo Group Limited
      6. Fujitsu Limited
      7. Oracle Corporation
      8. NetApp, Inc.
      9. EMC Corporation (now part of Dell Technologies)
      10. Hitachi Vantara
      11. NEC Corporation
      12. HCL Technologies
      13. Tata Consultancy Services (TCS)
      14. Wipro Limited
      15. Accenture plc
      16. Capgemini SE
      17. Atos SE
      18. Infosys Limited
      19. NTT Data Corporation
      20. Tech Mahindra Limited
  7. Analyst Views
  8. Future Outlook of the Market