Cloud Collaboration Market
By Solution;
Unified Communication & Collaboration, Document Management System, Project & Team Management, and Enterprise Social CollaborationBy Service;
Training, Consulting, Integration & Support, and MaintenanceBy Deployment Model;
Private Cloud, Public Cloud, and Hybrid CloudBy Organization Size;
Small & Medium Enterprises and Large EnterprisesBy Vertical;
BFSI, IT & Telecom, Retail & Consumer Goods, Government & Public Sector, Energy & Utilities, Manufacturing, Healthcare & Life Sciences, Education, Media & Entertainment, and Research & Consulting ServicesBy Geography;
North America, Europe, Asia Pacific, Middle East & Africa, and Latin America - Report Timeline (2021 - 2031)Cloud Collaboration Market Overview
Cloud Collaboration Market (USD Million)
Cloud Collaboration Market was valued at USD 61,143.42 million in the year 2024. The size of this market is expected to increase to USD 142,073.62 million by the year 2031, while growing at a Compounded Annual Growth Rate (CAGR) of 12.8%.
Cloud Collaboration Market
*Market size in USD million
CAGR 12.8 %
Study Period | 2025 - 2031 |
---|---|
Base Year | 2024 |
CAGR (%) | 12.8 % |
Market Size (2024) | USD 61,143.42 Million |
Market Size (2031) | USD 142,073.62 Million |
Market Concentration | Low |
Report Pages | 395 |
Major Players
- Microsoft Corporation
- International Business Machines Corporation
- Cisco Systems, Inc.
- Google Inc.
- Oracle Corporation
- Salesforce.Com, Inc.
- Jive Software, Inc.
- Intralinks Holdings, Inc.
- Mitel Networks Corporation
- Box, Inc.
Market Concentration
Consolidated - Market dominated by 1 - 5 major players
Cloud Collaboration Market
Fragmented - Highly competitive market without dominant players
The Cloud Collaboration Market is growing steadily as more businesses embrace remote and hybrid work models, with about 68% adopting cloud platforms for communication and collaboration. This shift is encouraging the implementation of strategies aimed at boosting productivity and ensuring seamless team interaction. The focus on real-time collaboration is driving the adoption of flexible cloud-based tools that enhance workflow efficiency.
Technological Innovations Fueling Market Growth
About 73% of providers are investing in advanced technologies such as AI-driven collaboration, automated workflows, and analytics-enabled platforms. These innovations are enabling smarter team interactions, improving overall functionality, and creating new opportunities for businesses to enhance their communication models. Innovation-led strategies are becoming central to the way companies structure their cloud collaboration offerings.
Innovation Unlocks Customization and Growth Opportunities
With nearly 66% of companies pursuing customized cloud collaboration solutions, the sector is witnessing a new wave of growth opportunities. Innovative tools are helping teams connect securely, adapt more quickly, and manage projects more effectively. These tools allow for better scalability, encouraging businesses to evolve their strategies around collaborative success.
Market Outlook Focused on Seamless Integration and Future Growth
The future of the Cloud Collaboration Market is focused on integration-ready solutions and cross-platform performance, with more than 69% of firms planning to scale cloud investments. Emphasis is being placed on user-friendly interfaces, multi-app integration, and strategic expansion to keep pace with evolving collaboration needs. This signals a bright future outlook for continued innovation and market evolution.
Cloud Collaboration Market Recent Developments
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In December 2022, integration with CRM and project management tools became a key driver for the adoption of cloud collaboration platforms in sales and marketing sectors.
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In March 2024, real,time co,editing and AI,based productivity boosters like task prioritization gained popularity, especially in remote,first organizations.
Cloud Collaboration Market Segment Analysis
In this report, the Cloud Collaboration Market has been segmented by Solution, Service, Deployment Model, Organization Size, Vertical, and Geography.
Cloud Collaboration Market, Segmentation by Solution
The Cloud Collaboration Market has been segmented by Solution into Unified Communication & Collaboration, Document Management System, Project & Team Management, and Enterprise Social Collaboration.
Unified Communication & Collaboration
This segment integrates multiple communication tools like messaging, voice, and video, creating a seamless collaboration environment. Businesses are increasingly adopting these platforms to reduce latency and boost real-time decision-making. The rising demand for remote work solutions is fueling this trend. It accounts for a significant portion of the overall solution segment.
Document Management System
Enterprises are turning to document management systems to streamline file storage, sharing, and security. These systems help ensure version control and regulatory compliance while enhancing workflow efficiency. With cloud adoption on the rise, this sub-segment is witnessing strong market growth. It holds a stable share in the solution category.
Project & Team Management
Cloud-based project management tools support collaboration across geographically dispersed teams. These platforms offer task tracking, timeline visualization, and team performance analytics. As digital transformation continues, this segment is gaining popularity in both SMEs and large enterprises. It is becoming essential in agile work environments.
Enterprise Social Collaboration
Enterprise social tools foster employee interaction, knowledge sharing, and innovation through discussion boards, activity streams, and integrated feeds. This segment is growing as businesses aim to improve internal culture and engagement. It appeals especially to hybrid and millennial-driven organizations. Its growth is driven by the demand for informal yet productive platforms.
Cloud Collaboration Market, Segmentation by Service
The Cloud Collaboration Market has been segmented by Service into Training, Consulting, Integration & Support, and Maintenance.
Training
Training services ensure effective platform usage and employee onboarding during cloud collaboration adoption. Providers offer tailored programs to increase user proficiency and reduce downtime. With rising demand for remote learning, this segment is becoming increasingly vital. It represents a key support service in the market.
Consulting
Consulting services assist businesses in selecting and implementing the right cloud collaboration solutions. Firms seek expert guidance to align technology investments with business goals. This sub-segment is especially in demand among first-time cloud adopters. It plays a strategic role in digital transformation planning.
Integration & Support
This segment helps businesses integrate collaboration tools with existing IT systems. Support services ensure ongoing platform performance, addressing user issues and technical bugs. These services are crucial in maintaining seamless operations. Integration and support account for a substantial portion of service contracts.
Maintenance
Maintenance services cover routine software updates, performance tuning, and security patches. They help reduce risks and extend the lifespan of collaboration systems. Businesses prioritize this to avoid downtime and ensure compliance. It is a recurring revenue stream for cloud vendors.
Cloud Collaboration Market, Segmentation by Deployment Model
The Cloud Collaboration Market has been segmented by Deployment Model into Private Cloud, Public Cloud, and Hybrid Cloud.
Private Cloud
Private cloud solutions offer high levels of security and customization, making them ideal for regulated industries. Organizations opt for this model to maintain data control and meet compliance requirements. It is widely used in banking, healthcare, and government sectors. This segment offers long-term cost efficiency through virtualization.
Public Cloud
Public cloud platforms provide scalable and cost-effective collaboration tools with minimal IT overhead. SMEs prefer this model for its quick setup and flexible subscription options. It dominates in sectors prioritizing scalability and accessibility. Public cloud adoption continues to accelerate globally.
Hybrid Cloud
The hybrid model blends public and private clouds, enabling businesses to balance scalability with control. This approach supports data-sensitive operations while leveraging the public cloud for general workloads. Hybrid cloud is gaining traction among large enterprises. It is ideal for complex and evolving IT strategies.
Cloud Collaboration Market, Segmentation by Organization Size
The Cloud Collaboration Market has been segmented by Organization Size into Small & Medium Enterprises and Large Enterprises.
Small & Medium Enterprises
SMEs are rapidly adopting cloud collaboration tools to improve operational agility and reduce costs. Cloud-based platforms allow these businesses to scale without investing heavily in infrastructure. This segment is benefitting from freemium models and pay-as-you-go pricing. SMEs drive a major share of platform subscriptions globally.
Large Enterprises
Large enterprises use cloud collaboration to support thousands of users across multiple locations. These businesses prioritize enterprise-grade security, integration capabilities, and advanced features. The segment also includes high-value custom deployments. Large enterprises contribute significantly to vendor revenue through long-term contracts.
Cloud Collaboration Market, Segmentation by Vertical
The Cloud Collaboration Market has been segmented by Vertical into BFSI, IT & Telecom, Retail & Consumer Goods, Government & Public Sector, Energy & Utilities, Manufacturing, Healthcare & Life Sciences, Education, Media & Entertainment, and Research & Consulting Services.
BFSI
The BFSI sector uses cloud collaboration for secure internal communication and streamlined customer engagement. Features like compliance reporting, role-based access, and audit trails are essential. As data protection regulations tighten, this sector is showing strong growth in adoption. It holds a substantial market share.
IT & Telecom
IT and telecom companies were early adopters of cloud collaboration tools. They use these platforms for client support, DevOps collaboration, and distributed workforce management. The segment continues to innovate with AI and automation integration. It plays a leading role in driving market innovation.
Retail & Consumer Goods
This vertical uses cloud collaboration for inventory coordination, supply chain management, and frontline communication. Retailers leverage these platforms for both store-level and HQ-level collaboration. As e-commerce expands, collaboration tools help streamline operations. Adoption is high in omnichannel strategies.
Government & Public Sector
Governments are embracing cloud collaboration to enable remote administration and inter-agency coordination. These tools support secure data sharing, digital workflows, and transparency initiatives. This segment is growing as smart governance initiatives gain momentum. Regulatory compliance drives demand for local cloud deployment.
Energy & Utilities
In this sector, collaboration tools facilitate maintenance planning, emergency response, and regulatory reporting. Remote access and real-time data exchange enhance operational efficiency. Energy firms are increasingly using secure cloud platforms for team coordination. It shows moderate but steady growth.
Manufacturing
Manufacturers use cloud collaboration to connect design teams, production units, and supply chains. These tools enable quick product updates, vendor coordination, and real-time feedback loops. Smart factories rely heavily on such platforms. It’s a rising segment with strong digital transformation potential.
Healthcare & Life Sciences
This vertical requires HIPAA-compliant collaboration tools for clinical data sharing, research coordination, and telemedicine. Cloud tools improve patient outcomes through better coordination. As remote care becomes common, this segment is seeing robust demand. It is among the fastest-growing adopters.
Education
Educational institutions use cloud collaboration for e-learning, virtual classrooms, and teacher-student interaction. Tools like shared drives and video conferencing are standard. The rise of hybrid education models continues to drive adoption. K-12 and higher education both contribute to this segment.
Media & Entertainment
Content creators, studios, and broadcasters use cloud collaboration to streamline production and distribution. Tools enable team feedback, content review, and version control across locations. This vertical benefits from high-speed file sharing and cloud rendering. It has become a key enabler of digital media workflows.
Research & Consulting Services
Research and consulting firms rely on collaboration platforms for report generation, client interaction, and data exchange. Cloud tools help teams collaborate globally and respond quickly to client needs. Document tracking and task automation are highly valued. This segment represents a growing use case for professional services.
Cloud Collaboration Market, Segmentation by Geography
In this report, the Cloud Collaboration Market has been segmented by Geography into North America, Europe, Asia Pacific, Middle East & Africa, and Latin America.
Regions and Countries Analyzed in this Report
Cloud Collaboration Market Share (%), by Geographical Region
North America
North America leads the cloud collaboration market, contributing over 35% to the global share. The region benefits from widespread cloud infrastructure, early tech adoption, and strong vendor presence. The U.S. is the primary contributor with high enterprise spending. Demand is further supported by remote work and hybrid models.
Europe
Europe holds around 25% market share, driven by digital workplace initiatives and data privacy regulations. Countries like Germany, France, and the UK are investing in secure and scalable platforms. The region emphasizes GDPR compliance and localized cloud solutions. Cross-border business operations fuel demand for collaboration tools.
Asia Pacific
Asia Pacific accounts for nearly 22% of the market, with rapid growth in India, China, Japan, and Southeast Asia. SME digitization, cloud startups, and regional innovation hubs are driving adoption. Government programs promoting digital infrastructure also support this trend. It is the fastest-growing regional segment.
Middle East & Africa
This region holds around 10% share, with increasing demand from government and oil & gas sectors. Cloud adoption is expanding in the UAE, Saudi Arabia, and South Africa. Vendors are focusing on regional data centers and compliance. Growth is steady but constrained by infrastructure gaps in some areas.
Latin America
Latin America represents close to 8% of the market, led by Brazil and Mexico. Businesses are shifting toward digital collaboration to boost productivity and reduce operational costs. Cloud solutions are gaining popularity in education and retail sectors. Economic recovery and mobile penetration are aiding growth.
Market Trends
This report provides an in depth analysis of various factors that impact the dynamics of Global Cloud Collaboration Market. These factors include; Market Drivers, Restraints and Opportunities Analysis.
Drivers, Restraints and Opportunity Analysis
Drivers:
- Remote Workforce
- Digital Transformation
- Real-time Communication
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Productivity Enhancement -The Global Cloud Collaboration Market is playing a pivotal role in enhancing productivity across industries through innovative tools and platforms designed to facilitate seamless communication, collaboration, and workflow management. One key aspect driving productivity enhancement is the accessibility and flexibility offered by cloud collaboration solutions. With cloud-based tools, teams can collaborate in real-time from anywhere with internet access, breaking down geographical barriers and enabling remote work scenarios. This accessibility allows team members to collaborate on projects, share documents, and communicate effortlessly, regardless of their physical location, resulting in improved efficiency and faster decision-making processes.
Cloud collaboration platforms offer a wide range of features and functionalities aimed at streamlining workflow management and task coordination. From project management tools with task assignment and tracking capabilities to document collaboration platforms with version control and commenting features, these tools empower teams to organize their work, prioritize tasks, and collaborate more effectively. By centralizing communication and information sharing within a single platform, cloud collaboration solutions reduce the need for email chains, meetings, and manual coordination efforts, saving time and minimizing communication overhead.
Another significant driver of productivity enhancement in the Global Cloud Collaboration Market is the integration of automation and artificial intelligence (AI) technologies into collaboration tools. AI-powered features such as smart scheduling assistants, predictive analytics, and automated workflows help teams automate repetitive tasks, surface relevant information, and make data-driven decisions more efficiently. For example, chatbots integrated into messaging platforms can answer common questions, schedule meetings, or provide real-time updates on project status, freeing up valuable time for team members to focus on more strategic tasks.
The scalability and agility of cloud collaboration solutions enable businesses to adapt quickly to changing market dynamics and organizational needs. Whether scaling up to accommodate growth, integrating with new software systems, or pivoting to remote work environments, cloud collaboration platforms provide the flexibility and scalability required to support evolving business requirements. This adaptability allows businesses to stay agile and responsive in a dynamic market landscape, fostering innovation, collaboration, and productivity across the organization.
In summary, the Global Cloud Collaboration Market is driving productivity enhancement by providing organizations with accessible, flexible, and feature-rich tools to streamline communication, collaboration, and workflow management. By leveraging cloud-based solutions with automation and AI capabilities, businesses can optimize their processes, empower their teams, and achieve higher levels of productivity and efficiency. As businesses continue to embrace digital transformation and remote work trends, cloud collaboration solutions will play an increasingly essential role in shaping the future of work and driving productivity in the digital economy.
Restraints:
- Compliance Challenges
- Network Connectivity Issues
- Dependence on Internet Access
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Integration Complexity -The Global Cloud Collaboration Market presents integration complexity as a significant challenge for businesses aiming to streamline their operations and enhance collaboration across diverse platforms and systems. Cloud collaboration solutions often need to integrate seamlessly with existing enterprise applications, legacy systems, and third-party tools to maximize efficiency and effectiveness. However, achieving such integration can be complex and time-consuming, requiring careful planning, technical expertise, and robust interoperability standards.
One of the primary factors contributing to integration complexity in the Global Cloud Collaboration Market is the diverse range of platforms and applications used by organizations for various purposes. From enterprise resource planning (ERP) and customer relationship management (CRM) systems to project management tools and communication platforms, businesses rely on a multitude of software solutions to support their operations. Integrating cloud collaboration platforms with these disparate systems requires addressing compatibility issues, data format conversions, and communication protocols to ensure seamless data exchange and workflow automation.
Customization and configuration requirements add to the integration complexity in the Global Cloud Collaboration Market. Organizations often have unique business processes, data structures, and workflow requirements that necessitate tailor-made solutions to meet their specific needs. Customizing cloud collaboration platforms to align with these requirements and integrating them with existing systems while ensuring data consistency, security, and compliance poses significant technical challenges. It requires in-depth understanding of business workflows, data mapping, and API integration capabilities to develop and deploy robust and scalable integration solutions.
Data security and privacy concerns further compound integration complexity in the Global Cloud Collaboration Market. Organizations must ensure that sensitive information shared and exchanged through cloud collaboration platforms remains protected against unauthorized access, data breaches, and compliance violations. Integrating cloud collaboration solutions with security frameworks, identity and access management systems, and encryption protocols is essential to mitigate security risks and safeguard confidential information throughout the integration lifecycle.
Interoperability challenges also contribute to integration complexity in the Global Cloud Collaboration Market. Different cloud collaboration platforms and systems may use proprietary data formats, communication protocols, and APIs, making interoperability and data exchange between them challenging. Achieving seamless integration requires adherence to industry standards, open APIs, and data interchange formats to enable interoperability and compatibility between disparate systems and platforms.
In conclusion, integration complexity remains a significant challenge in the Global Cloud Collaboration Market, requiring organizations to carefully navigate technical, customization, security, and interoperability considerations. By partnering with experienced integration providers, leveraging standardized APIs and protocols, and adopting best practices in integration architecture and governance, businesses can overcome these challenges and unlock the full potential of cloud collaboration solutions to drive innovation, productivity, and business success.
Opportunities:
- Global Collaboration
- Hybrid Work Models
- Mobile Collaboration
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Industry-Specific Solutions -The Global Cloud Collaboration Market is witnessing a surge in industry-specific solutions tailored to meet the unique needs and challenges of various sectors. These tailored offerings are reshaping collaboration strategies and workflows across industries, driving efficiency, innovation, and competitiveness. In the healthcare sector, for instance, specialized cloud collaboration solutions are addressing the industry's stringent security and compliance requirements while facilitating seamless communication and information sharing among healthcare professionals. These solutions enable secure collaboration on patient care, medical research, and administrative tasks, enhancing care coordination, improving patient outcomes, and driving operational efficiency.
The financial services industry, cloud collaboration solutions are designed to meet regulatory standards, ensure data privacy, and support secure communication and collaboration among financial professionals. These solutions enable real-time collaboration on financial transactions, risk management, and compliance activities, while providing robust security features to protect sensitive financial information. By streamlining communication and collaboration processes, financial institutions can improve decision-making, accelerate time-to-market for new products and services, and enhance customer experiences.
In the manufacturing sector, industry-specific cloud collaboration solutions facilitate collaboration among geographically dispersed teams, suppliers, and partners throughout the product lifecycle. These solutions enable real-time collaboration on design, engineering, production planning, and supply chain management, fostering innovation, accelerating time-to-market, and reducing costs. By centralizing communication and data sharing, manufacturers can improve collaboration efficiency, reduce errors, and optimize production processes, driving operational excellence and competitive advantage.
The education sector, cloud collaboration solutions are transforming teaching and learning experiences by enabling remote and hybrid learning environments. These solutions facilitate collaboration among students, educators, and administrators, supporting virtual classrooms, online course delivery, and collaborative projects. By providing tools for synchronous and asynchronous communication, content sharing, and collaboration, cloud collaboration solutions empower educators to deliver engaging and interactive learning experiences, regardless of physical location or learning modality.
In the legal and professional services industries, specialized cloud collaboration solutions facilitate secure communication, document sharing, and collaboration among legal professionals, clients, and partners. These solutions enable efficient collaboration on case management, contract review, and legal research, while ensuring compliance with data privacy and confidentiality requirements. By streamlining collaboration workflows and automating routine tasks, legal and professional services firms can improve productivity, client service, and profitability.
Overall, industry-specific cloud collaboration solutions are driving innovation and transformation across a wide range of sectors, empowering organizations to collaborate more effectively, achieve better outcomes, and remain competitive in today's dynamic business environment. As businesses continue to prioritize collaboration, communication, and agility, the demand for tailored cloud collaboration solutions is expected to grow, fueling further innovation and market expansion across industries.
Competitive Landscape Analysis
Key players in Global Cloud Collaboration Market include.
- Microsoft Corporation
- International Business Machines Corporation
- Cisco Systems, Inc.
- Google Inc.
- Oracle Corporation
- Salesforce.Com, Inc.
- Jive Software, Inc.
- Intralinks Holdings, Inc.
- Mitel Networks Corporation
- Box, Inc.
In this report, the profile of each market player provides following information:
- Company Overview and Product Portfolio
- Key Developments
- Financial Overview
- Strategies
- Company SWOT Analysis
- Introduction
- Research Objectives and Assumptions
- Research Methodology
- Abbreviations
- Market Definition & Study Scope
- Executive Summary
- Market Snapshot, By Solution
- Market Snapshot, By Service
- Market Snapshot, By Deployment Model
- Market Snapshot, By Organization Size
- Market Snapshot, By Vertical
- Market Snapshot, By Region
- Cloud Collaboration Market Dynamics
- Drivers, Restraints and Opportunities
- Drivers
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Remote Workforce
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Digital Transformation
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Real-time Communication
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Productivity Enhancement
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- Restraints
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Compliance Challenges
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Network Connectivity Issues
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Dependence on Internet Access
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Integration Complexity
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- Opportunities
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Global Collaboration
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Hybrid Work Models
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Mobile Collaboration
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Industry-Specific Solutions
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- Drivers
- PEST Analysis
- Political Analysis
- Economic Analysis
- Social Analysis
- Technological Analysis
- Porter's Analysis
- Bargaining Power of Suppliers
- Bargaining Power of Buyers
- Threat of Substitutes
- Threat of New Entrants
- Competitive Rivalry
- Drivers, Restraints and Opportunities
- Market Segmentation
- Cloud Collaboration Market, By Solution, 2021 - 2031 (USD Million)
- Unified Communication & Collaboration
- Global Cloud Collaboration Market Management System
- Project & Team Management
- Enterprise Social Collaboration
- Cloud Collaboration Market, By Service, 2021 - 2031 (USD Million)
- Training
- Consulting
- Integration & Support
- Maintenance
- Cloud Collaboration Market, By Deployment Model, 2021 - 2031 (USD Million)
- Private Cloud
- Public Cloud
- Hybrid Cloud
- Cloud Collaboration Market, By Organization Size, 2021 - 2031 (USD Million)
- Small & Medium Enterprises
- Large Enterprises
- Cloud Collaboration Market, By Vertical, 2021 - 2031 (USD Million)
- BFSI
- IT & Telecom
- Retail & Consumer Goods
- Government & Public Sector
- Energy & Utilities
- Manufacturing
- Healthcare & Life Sciences
- Education
- Media & Entertainment
- Research & Consulting Services
- Cloud Collaboration Market, By Geography, 2021 - 2031 (USD Million)
- North America
- United States
- Canada
- Europe
- Germany
- United Kingdom
- France
- Italy
- Spain
- Nordic
- Benelux
- Rest of Europe
- Asia Pacific
- Japan
- China
- India
- Australia & New Zealand
- South Korea
- ASEAN (Association of South East Asian Countries)
- Rest of Asia Pacific
- Middle East & Africa
- GCC
- Israel
- South Africa
- Rest of Middle East & Africa
- Latin America
- Brazil
- Mexico
- Argentina
- Rest of Latin America
- North America
- Cloud Collaboration Market, By Solution, 2021 - 2031 (USD Million)
- Competitive Landscape
- Company Profiles
- Microsoft Corporation
- International Business Machines Corporation
- Cisco Systems, Inc.
- Google Inc.
- Oracle Corporation
- Salesforce.Com, Inc.
- Jive Software, Inc.
- Intralinks Holdings, Inc.
- Mitel Networks Corporation
- Box, Inc.
- Company Profiles
- Analyst Views
- Future Outlook of the Market