Global CRM Outsourcing Market Growth, Share, Size, Trends and Forecast (2022 - 2028)

Segmented by Enterprise Size;

Small and Medium Enterprises (SMEs) and Large Enterprises.

Segmented by Type;

Communications Management, Multi-Channel Customer Engagement, Analytic Solutions and Others.

Segmented by End-User;

BFSI, IT & Telecom, Healthcare, Retail, Transportation & Logistics, Education and Government.

Segmented by Geography;

North America, Europe, Asia Pacific, Middle East and Africa and Latin America - Report Timeline (2018 - 2028).
Report ID: Rn811025107 Published Date: April, 2022 Updated Date: May, 2022

Introduction

Global CRM Outsourcing Market (USD Million), 2018 - 2028

*Graph shown for illustrative purpose only, the final report will have the graph with actual data and data labels
# Global Market (USD Million), 2018 - 2028
2018 70.3
2019 79.0
2020 82.2
2021 84.7
2022 88.7
2023 89.8
2024 100.7
2025 107.4
2026 117.9
2027 131.8
2028 141.3

In the year 2021, the Global CRM Outsourcing Market was valued at USD xx.x million. The size of this market is expected to increase to USD xx.x million by the year 2028, while growing at a Compounded Annual Growth Rate (CAGR) of x.x%.

  1. Introduction
    1. Research Objectives and Assumptions
    2. Research Methodology
    3. Abbreviations
  2. Market Definition & Study Scope
  3. Executive Summary
    1. Market Snapshot, By Enterprise Size
    2. Market Snapshot, By Type
    3. Market Snapshot, By End-User
    4. Market Snapshot, By Region
    5. Market Opportunity Map
  4. Global CRM Outsourcing Market Dynamics
    1. Drivers, Restraints and Opportunities
      1. Drivers
      2. Restraints
      3. Opportunities
    2. PEST Analysis
      1. Political Analysis
      2. Economic Analysis
      3. Social Analysis
      4. Technological Analysis
    3. Porter's Analysis
      1. Bargaining Power of Suppliers
      2. Bragaining Power of Buyers
      3. Threat of Substitutes
      4. Threat of New Entrants
      5. Industry Rivalry
  5. Market Segmentation
    1. Global CRM Outsourcing Market, By Enterprise Size, 2020 - 2030 (USD Million)
      1. Introduction
      2. Market Share Analysis, 2022 and 2028 (%)
      3. Y-o-Y Growth Analysis, 2019 - 2028
      4. Segment Trends
        1. Small and Medium Enterprises (SMEs)
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        2. Large Enterprises
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
    2. Global CRM Outsourcing Market, By Type, 2020 - 2030 (USD Million)
      1. Introduction
      2. Market Share Analysis, 2022 and 2028 (%)
      3. Y-o-Y Growth Analysis, 2019 - 2028
      4. Segment Trends
        1. Communications Management
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        2. Multi-Channel Customer Engagement
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        3. Analytic Solutions
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        4. Others
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
    3. Global CRM Outsourcing Market, By End-User, 2020 - 2030 (USD Million)
      1. Introduction
      2. Market Share Analysis, 2022 and 2028 (%)
      3. Y-o-Y Growth Analysis, 2019 - 2028
      4. Segment Trends
        1. BFSI
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        2. IT & Telecom
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        3. Healthcare
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        4. Retail
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        5. Transportation & Logistics
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        6. Education
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
        7. Government
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, 2018 - 2028 (USD Million)
    4. Global CRM Outsourcing Market, By Geography, 2020 - 2030 (USD Million)
      1. Introduction
      2. Market Share Analysis, 2022 and 2028 (%)
      3. Y-o-Y Growth Analysis, 2019 - 2028
      4. Regional Trends
        1. North America
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
          3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
          4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            1. United States
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            2. Canada
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
        2. Europe
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
          3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
          4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            1. Germany
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            2. United Kingdom
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            3. France
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            4. Italy
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            5. Spain
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            6. Rest of Europe
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
        3. Asia Pacific
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
          3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
          4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            1. Japan
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            2. China
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            3. India
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            4. Australia & New Zealand
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            5. South Korea
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            6. ASEAN (Association of South East Asian Countries)
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            7. Rest of Asia Pacific
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
        4. Middle East & Africa
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
          3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
          4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            1. GCC
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            2. Israel
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            3. South Africa
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            4. Rest of Middle East & Africa
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
        5. Latin America
          1. Introduction
          2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
          3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
          4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            1. Brazil
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            2. Mexico
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            3. Argentina
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
            4. Rest of Latin America
              1. Introduction
              2. Market Size and Forecast, and Y-o-Y Growth, By Enterprise Size, 2018 - 2028 (USD Million)
              3. Market Size and Forecast, and Y-o-Y Growth, By Type, 2018 - 2028 (USD Million)
              4. Market Size and Forecast, and Y-o-Y Growth, By End-User, 2018 - 2028 (USD Million)
  6. Competitive Landscape
    1. Heat Map Analysis
    2. Company Profiles
      1. Accenture PLC
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      2. Aegis
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      3. Allscripts Healthcare Solutions, Inc.
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      4. AMDOCS
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      5. Anthelio Healthcare Solutions
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      6. Cognizant Technology Solutions
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      7. Concentrix Corporation
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      8. Convergys Corporation
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      9. Dell, Inc.
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      10. HCL Technologies Ltd.
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      11. Hewlett-Packard Company
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      12. IBM Corporation
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      13. Infosys Limited
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
      14. Mckesson Corporation
        1. Company Overview and Product Portfolio
        2. Key Developments
        3. Financial Overview
        4. Strategies
        5. Company SWOT Analysis
  7. Analyst Views
  8. Future Outlook of the Market

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