Global Interactive Voice Response Market Growth, Share, Size, Trends and Forecast (2025 - 2031)

By Technology;

Speech Based and Touch-tone Based.

By Vertical;

BFSI, Travel and Hospitality, Pharma and Healthcare, Telecommunications, Government and Public Sector, Transportation and Logistics, ITES, Media, Retail, and E-commerce, Education and Others.

By Solution;

Call Routing, Outbound and Self-Service.

By Geography;

North America, Europe, Asia Pacific, Middle East and Africa and Latin America - Report Timeline (2021 - 2031).
Report ID: Rn645826784 Published Date: January, 2025 Updated Date: February, 2025

Introduction

Global Interactive Voice Response Market (USD Million), 2021 - 2031

In the year 2024, the Global Interactive Voice Response Market was valued at USD 4,954.47 million. The size of this market is expected to increase to USD 7,548.65 million by the year 2031, while growing at a Compounded Annual Growth Rate (CAGR) of 6.2%.

Interactive voice response (IVR) technology enables human interaction with automated telephone systems, responding to a combination of telephone input and keypad selections with appropriate responses. These responses can take various forms, including voice, email, fax, call back, and other contact methods.Speech-based IVR systems dominate the market, offering advantages in user experience, accessibility, and versatility. They allow users to engage in natural language conversations with the system, simulating human interaction. Data Bridge Market Research reports provide insights on market scenarios, including market value, growth rate, segmentation, geographical coverage, and major players. Additionally, they offer in-depth expert analysis, production and capacity details of companies by region, distributor and partner network layouts, updated price trend analysis, and supply chain deficit analysis.

  1. Introduction
    1. Research Objectives and Assumptions
    2. Research Methodology
    3. Abbreviations
  2. Market Definition & Study Scope
  3. Executive Summary
    1. Market Snapshot, By Technology
    2. Market Snapshot, By Vertical
    3. Market Snapshot, By Solution
    4. Market Snapshot, By Region
  4. Global Interactive Voice Response Market Dynamics
    1. Drivers, Restraints and Opportunities
      1. Drivers
        1. Increased Demand for Self-Service Solutions
        2. Advancements in Speech Recognition Technology
        3. Integration with Cloud-Based Services
      2. Restraints
        1. Limited Functionality of Traditional IVR Systems
        2. Security Concerns
        3. Language Barriers
      3. Opportunities
        1. Development of AI-Powered IVR Systems
        2. Biometric Authentication
    2. PEST Analysis
      1. Political Analysis
      2. Economic Analysis
      3. Social Analysis
      4. Technological Analysis
    3. Porter's Analysis
      1. Bargaining Power of Suppliers
      2. Bargaining Power of Buyers
      3. Threat of Substitutes
      4. Threat of New Entrants
      5. Competitive Rivalry

  5. Market Segmentation
    1. Global Interactive Voice Response Market, By Technology, 2021 - 2031 (USD Million)
      1. Speech Based
      2. Touch-tone Based
    2. Global Interactive Voice Response Market, By Vertical, 2021 - 2031 (USD Million)
      1. BFSI
      2. Travel and Hospitality
      3. Pharma and Healthcare
      4. Telecommunications
      5. Government and Public Sector
      6. Transportation and Logistics
      7. ITES
      8. Media, Retail, and E-commerce
      9. Education
      10. Others
    3. Global Interactive Voice Response Market, By Solution, 2021 - 2031 (USD Million)
      1. Call Routing
      2. Outbound
      3. Self-Service
    4. Global Interactive Voice Response Market, By Geography, 2021 - 2031 (USD Million)
      1. North America
        1. United States
        2. Canada
      2. Europe
        1. Germany
        2. United Kingdom
        3. France
        4. Italy
        5. Spain
        6. Nordic
        7. Benelux
        8. Rest of Europe
      3. Asia Pacific
        1. Japan
        2. China
        3. India
        4. Australia & New Zealand
        5. South Korea
        6. ASEAN (Association of South East Asian Countries)
        7. Rest of Asia Pacific
      4. Middle East & Africa
        1. GCC
        2. Israel
        3. South Africa
        4. Rest of Middle East & Africa
      5. Latin America
        1. Brazil
        2. Mexico
        3. Argentina
        4. Rest of Latin America
  6. Competitive Landscape
    1. Company Profiles
      1. 8X8
      2. Nuance Communications, Inc
      3. Avaya Inc
      4. Convergys Corporation
      5. Avaya Inc
  7. Analyst Views
  8. Future Outlook of the Market